Frequently Asked Questions

How do I rent equipment?

Browse our catalog, select the equipment you need, and submit a rental request. A vendor in your area will respond within hours. Once accepted, you'll receive a secure invoice to pay online.

Is there a minimum rental period?

No minimum. We offer daily, weekly, and monthly rates. Choose the duration that fits your project.

How quickly can I get equipment?

Most orders are delivered within 24 hours in major metro areas. Rural areas may take 48–72 hours.

Can I pick up equipment myself?

Some vendors offer customer pickup. This is noted in the quote when available. Most rentals include delivery and pickup.

Can I extend my rental?

Yes. Contact us at (877) 336-6990 or email rent@equipmap.com before your end date to extend, subject to availability.

How is pricing determined?

Rates are set by individual vendors and vary by equipment type, rental duration, and delivery distance. Weekly and monthly rates offer significant savings over daily rates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover) processed securely through Authorize.net. Card data is never stored on our servers.

Are there any hidden fees?

Your invoice will clearly show equipment rate, delivery fee, and any applicable taxes. No surprises.

When am I charged?

You are charged when you submit payment on your invoice. You are not charged when you submit a rental request.

What is the cancellation policy?

Cancellations made 48+ hours before the scheduled delivery are fully refunded. Cancellations within 48 hours may incur a fee depending on the vendor.

What if the equipment is not what I ordered?

Contact us immediately at (877) 336-6990. We will arrange a replacement or a full refund.

What if the equipment breaks down during my rental?

Call us at (877) 336-6990. Your vendor is required to repair or replace the equipment. If unable to resolve, you will receive a pro-rated refund.

Who owns the equipment?

Equipment is owned and maintained by independent vendors in our network. EquipMap connects you with the best available vendor in your area.

Is the equipment inspected?

All vendors are required to maintain equipment in safe, operational condition compliant with applicable regulations. We regularly audit vendor quality.

I'm a vendor. How do I list my equipment?

Visit our vendor portal at rent.equipmap.com/register/vendor to apply. Approved vendors can list inventory, set rates, and receive rental orders.